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Job opportunity

House Account CSR

Fsb Group

Vaughan, Ontario
If you’re a

RIBO licensed Personal Lines CSR working in a brokerage , this is a chance to step into a

house accounts role

focused on service, retention, and relationship management (not heavy sales pressure). We’re looking for someone who is detail-oriented, responsive, and thrives in a fast-paced environment.

What You’ll Be Doing

Manage and service a

book of personal lines house accounts

Handle

renewals, remarketing, and quoting

in line with carrier guidelines

Process

endorsements, policy changes, and client requests

Respond to clients quickly with a strong service mindset

Identify

cross-sell and upsell opportunities

Work closely with

insurers and underwriters

Support Producers and collaborate across the team

Maintain accurate documentation in your

BMS (PowerBroker)

Must-Haves (You Will Not Be Considered Without These)

2+ years of

personal lines experience in a brokerage

Strong experience with

renewals, remarketing, and servicing

What We’re Looking For

Highly organized and able to manage multiple priorities

Detail-oriented with a high level of accuracy

Team player who builds strong internal & external relationships

Comfortable in a fast-paced, client-focused environment

Paid vacation + personal days

Growth opportunities within the brokerage

Supportive, team-oriented culture

This position is currently vacant and open to qualified applicants.

AI Disclosure Statement
We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.

Equal Opportunity Statement
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.

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