Job opportunity
In-Person CX Associate - Real-Time Escalations
Robinhood
Robinhood is seeking a CX Associate for the Resolutions Desk, based in Denver or Westlake. You will be the first live support point for CX agents across chat, email and phone, guided by policy playbooks and escalation routes.
You’ll handle real-time escalations from day one, learn to resolve straightforward cases, and progressively take on more complex issues while providing empathetic, clear communication to customers and teammates.
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Apply on source site You’ll handle real-time escalations from day one, learn to resolve straightforward cases, and progressively take on more complex issues while providing empathetic, clear communication to customers and teammates.
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