Support families overnight in Toronto as a Family Services Coordinator, using customer service, communication, and compassionate problem-solving skills.
Reporting to the Overnight Manager, you will welcome families at Ronald McDonald House Toronto and Family Rooms at SickKids. You will facilitate intake, registration, and stays while supporting safe, warm, comfortable spaces. The position requires rotational 8:00pm to 8:00am shifts, including every other weekend.
Key Responsibilities:

Welcome, register, and orient families staying at facilities
Coordinate room assignments, check-ins, checkouts, and family requests
Resolve concerns through active listening and effective problem-solving
Manage security, cleanliness, records, and administrative reports
Coordinate with teams and volunteers across both locations
Requirements:

High school diploma required
Minimum one year providing family support or related services
CPR and First Aid certification required
Strong communication, organization, judgment, and interpersonal skills
Microsoft Office and database working knowledge
Bring family support, customer service, and sound judgment to overnight operations serving families at Ronald McDonald House Toronto.

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Overnight Family Services Coordinator Toronto