Lead customer care operations at Leon’s with strong organization and communication skills. Support after-sales service across phone, email, and in-person interactions.
As Assistant Customer Care Manager, you will support the main office and after-sales service department. The work combines customer service, administration, leadership, and problem-solving. You will help protect order accuracy, personal information, payments, and service expectations while supporting associates.
Key Responsibilities:

Support daily main office and after-sales service operations
Resolve customer concerns and escalated issues professionally
Coordinate parts, repairs, returns, and damaged products
Support associate training, coaching, scheduling, and development
Act as department contact during manager absences
Requirements:

Supervisory customer service or administration experience
Strong leadership, communication, interpersonal, and problem-solving skills
Ability to train, coach, and develop associates
Excellent organization and time-management abilities
Computer and office application proficiency
Bring leadership, customer service, organization, and sound judgment to Leon’s customer care operations and after-sales service department.

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Assistant Customer Care Manager Retail