Job opportunity
Hotel Guest Services Director
Canadian-Niagara-Hotels-Group
Lead Front Office, Valet, and Bell operations at Marriott Fallsview Hotel & Spa in Niagara Falls, shaping service from arrival through departure.
As Director of Guest Services, you will oversee daily operations while developing associates and leaders. The role emphasizes Marriott standards, guest satisfaction, service recovery, and operational performance. You will combine hospitality leadership with financial oversight, communication, and decision-making.
Key Responsibilities:
Oversee Front Office, Valet, and Bell Services operations
Lead, coach, recruit, and develop Guest Services teams
Manage check-in, check-out, accounts, and guest preferences
Resolve complaints and service recovery situations professionally
Monitor performance, staffing, payroll, budgets, and labour costs
Requirements:
Minimum two years of progressive hotel leadership experience preferred
Hospitality, Hotel Administration, or Business Administration education preferred
Exceptional guest service, communication, and conflict-resolution skills
Strong financial, organizational, problem-solving, and decision-making abilities
Flexible availability for evenings, weekends, holidays, and varying shifts
Bring Marriott standards, people development, operational judgment, and guest service leadership to Niagara Falls hotel operations.
#J-18808-Ljbffr
Apply on source site As Director of Guest Services, you will oversee daily operations while developing associates and leaders. The role emphasizes Marriott standards, guest satisfaction, service recovery, and operational performance. You will combine hospitality leadership with financial oversight, communication, and decision-making.
Key Responsibilities:
Oversee Front Office, Valet, and Bell Services operations
Lead, coach, recruit, and develop Guest Services teams
Manage check-in, check-out, accounts, and guest preferences
Resolve complaints and service recovery situations professionally
Monitor performance, staffing, payroll, budgets, and labour costs
Requirements:
Minimum two years of progressive hotel leadership experience preferred
Hospitality, Hotel Administration, or Business Administration education preferred
Exceptional guest service, communication, and conflict-resolution skills
Strong financial, organizational, problem-solving, and decision-making abilities
Flexible availability for evenings, weekends, holidays, and varying shifts
Bring Marriott standards, people development, operational judgment, and guest service leadership to Niagara Falls hotel operations.
#J-18808-Ljbffr