Lead enterprise customer success at Dialogue through strategic account management, executive relationships, and bilingual French-English communication. This hybrid leadership role is based in Montreal or Toronto.
As Director, Customer Success, Enterprise Account Management, you will serve strategic clients as a trusted advisor and advocate. Reporting to Melissa Trottier, you will lead senior account managers, develop talent, and drive sustainable growth. Your work will shape retention, expansion, and client advocacy.
Key Responsibilities:

Lead and grow senior account managers
Build relationships with C-suite and executive stakeholders
Design value-based retention and expansion strategies
Represent Dialogue at industry and corporate events
Align teams around complex client needs
Requirements:

5+ years managing complex solutions with cross-functional teams
Experience with C-suite relationship management and negotiation
Excellent written and spoken French and English
Strategic, critical thinking and opportunity assessment abilities
Consultative account management and trusted advisor experience
Bring bilingual leadership, strategic account management, and executive relationship skills to advance enterprise customer success at Dialogue.

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Director Customer Success Enterprise Accounts