Job opportunity
Salesforce CRM Program Manager
Payworks Payroll Services Canada
Lead Payworks’ Salesforce CRM program through governance, delivery, and continuous evolution in a flexible office or hybrid work model.
Reporting to the Director, IT Strategy & Innovation, the Manager, CRM Program leads CRM Business Analysts and coordinates technology, business, and delivery teams. You will oversee complex initiatives, communicate program information clearly, and connect project work with organizational goals. Salesforce exposure supports meaningful stakeholder engagement.
Key Responsibilities:
Own CRM governance, portfolio visibility, dependencies, priorities, and progress
Plan, scope, and coordinate initiatives from initiation through delivery
Lead, coach, and develop CRM Business Analysts
Align stakeholders through clear program communications
Maintain reporting, intake, documentation, risk, and decision practices
Requirements:
Bachelor’s degree or equivalent experience
Seven or more years managing complex technology programs
Proven people leadership and performance coaching experience
Portfolio management across competing timelines and constraints
Strong stakeholder communication across technical and business audiences
Bring program governance, Salesforce awareness, stakeholder alignment, and people leadership to Payworks’ CRM strategy and delivery.
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Apply on source site Reporting to the Director, IT Strategy & Innovation, the Manager, CRM Program leads CRM Business Analysts and coordinates technology, business, and delivery teams. You will oversee complex initiatives, communicate program information clearly, and connect project work with organizational goals. Salesforce exposure supports meaningful stakeholder engagement.
Key Responsibilities:
Own CRM governance, portfolio visibility, dependencies, priorities, and progress
Plan, scope, and coordinate initiatives from initiation through delivery
Lead, coach, and develop CRM Business Analysts
Align stakeholders through clear program communications
Maintain reporting, intake, documentation, risk, and decision practices
Requirements:
Bachelor’s degree or equivalent experience
Seven or more years managing complex technology programs
Proven people leadership and performance coaching experience
Portfolio management across competing timelines and constraints
Strong stakeholder communication across technical and business audiences
Bring program governance, Salesforce awareness, stakeholder alignment, and people leadership to Payworks’ CRM strategy and delivery.
#J-18808-Ljbffr