Job opportunity
Branch Coordinator
Williams Machinery
Take Ownership. Keep the Branch Running. Put Customers First.
Play a vital role in the day-to-day operations of our Terrace Branch, working closely with the Operations Manager to keep service, parts, and rentals running smoothly. This is a hands-on role for a self-directed, resourceful professional who can work independently, make sound decisions, and take ownership of daily priorities. As the key on-site contact for customers and technicians, you'll help keep operations moving, solve problems, and deliver the level of service our customers expect.
WHY THIS IS A STRONG MOVE FOR YOU:
Variety in Your Day:
Work across service, parts, and rentals, with a mix of customer interaction, coordination, and hands-on operational responsibilities.
Make an Impact:
Help keep jobs moving, customers informed, work orders completed, and branch operations organized and efficient.
Be a Key Part of the Team:
Work directly with branch management and technicians, contributing to customer satisfaction, safety, and the overall success of the Terrace Branch.
HOW YOU'LL MAKE AN IMPACT HERE:
Coordinate Service:
Create work orders and repair estimates, prepare quotes, obtain customer approvals, coordinate road and shop technicians, and ensure completed work is closed and invoiced.
Support Parts Operations:
Assist customers with parts inquiries, lookup and sourcing, shipping and receiving, inventory organization, and warranty and core returns.
Keep Rentals Running Smoothly:
Prepare rental contracts and invoices, coordinate equipment preparation and deliveries, and document returns, inspections, and damage.
Deliver Excellent Customer Service:
Handle customer calls and walk-in inquiries, communicate updates throughout the service process, collect payments, and help resolve customer needs.
Keep the Branch Organized and Safe:
Coordinate freight and equipment movements, maintain orderly work areas, liaise with vendors and contractors, and promote a safe, customer-focused work environment.
WHAT WE OFFER:
Compensation:
Competitive compensation package
Benefits:
Comprehensive health and dental benefits.
Savings:
RRSP matching.
Vacation:
Paid vacation.
Career Growth:
Opportunities to build your experience across service, parts, rentals, and branch operations.
Team Environment:
Work alongside a collaborative branch team where your organization, initiative, and customer service make a difference.
WHO WE ARE
As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands — Williams Machinery, Westerra Equipment, and WE Rent. For over 120 years, we have delivered equipment and service solutions that keep our customers up and running.
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Apply on source site Play a vital role in the day-to-day operations of our Terrace Branch, working closely with the Operations Manager to keep service, parts, and rentals running smoothly. This is a hands-on role for a self-directed, resourceful professional who can work independently, make sound decisions, and take ownership of daily priorities. As the key on-site contact for customers and technicians, you'll help keep operations moving, solve problems, and deliver the level of service our customers expect.
WHY THIS IS A STRONG MOVE FOR YOU:
Variety in Your Day:
Work across service, parts, and rentals, with a mix of customer interaction, coordination, and hands-on operational responsibilities.
Make an Impact:
Help keep jobs moving, customers informed, work orders completed, and branch operations organized and efficient.
Be a Key Part of the Team:
Work directly with branch management and technicians, contributing to customer satisfaction, safety, and the overall success of the Terrace Branch.
HOW YOU'LL MAKE AN IMPACT HERE:
Coordinate Service:
Create work orders and repair estimates, prepare quotes, obtain customer approvals, coordinate road and shop technicians, and ensure completed work is closed and invoiced.
Support Parts Operations:
Assist customers with parts inquiries, lookup and sourcing, shipping and receiving, inventory organization, and warranty and core returns.
Keep Rentals Running Smoothly:
Prepare rental contracts and invoices, coordinate equipment preparation and deliveries, and document returns, inspections, and damage.
Deliver Excellent Customer Service:
Handle customer calls and walk-in inquiries, communicate updates throughout the service process, collect payments, and help resolve customer needs.
Keep the Branch Organized and Safe:
Coordinate freight and equipment movements, maintain orderly work areas, liaise with vendors and contractors, and promote a safe, customer-focused work environment.
WHAT WE OFFER:
Compensation:
Competitive compensation package
Benefits:
Comprehensive health and dental benefits.
Savings:
RRSP matching.
Vacation:
Paid vacation.
Career Growth:
Opportunities to build your experience across service, parts, rentals, and branch operations.
Team Environment:
Work alongside a collaborative branch team where your organization, initiative, and customer service make a difference.
WHO WE ARE
As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands — Williams Machinery, Westerra Equipment, and WE Rent. For over 120 years, we have delivered equipment and service solutions that keep our customers up and running.
#J-18808-Ljbffr