Monitor customer networks and respond to alerts as a Tier 1 NOC Analyst supporting infrastructure availability, performance, and reliability. Participate in a 24x7 shift rotation, including possible evening, weekend, and holiday coverage.
Reporting to the NOC Manager, you provide first-point monitoring, incident response, and operational support. The work includes LogicMonitor, initial troubleshooting, ticket management, and escalation. You also support WAN, LAN, wireless, VPN, internet connectivity, cloud services, security devices, and applications.
Key Responsibilities:

Monitor networks, servers, cloud services, and applications
Investigate alerts and determine potential business impact
Perform initial troubleshooting and diagnostics
Escalate critical or unresolved issues appropriately
Coordinate technical teams during service restoration
Requirements:

Diploma or certificate in information technology or related discipline
One to two years in IT support, MSP, network administration, or NOC
Experience with LogicMonitor
Understanding of TCP/IP, routing, switching, DNS, and DHCP
Availability for on-call and 24x7 shift rotation
Apply troubleshooting, monitoring, and incident response skills while supporting customer infrastructure through continuous NOC operations.

#J-18808-Ljbffr

Tier 1 Network Operations Analyst