Job opportunity
Virtual Medical Office Assistant
WELL Health Technologies Corp
Entity: WELL Health Clinic Network Inc.
Job Title
Virtual Medical Office Assistant (Remote)
Location
Remote (Canada)
Job Type
Full-Time
Hourly Range
$20.00 - $23.00 CAD per hour
About Us
TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care.
Position Summary
We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.
Key Responsibilities
Schedule and manage virtual appointments through the Tia Health platform
Communicate with patients via phone, email, and secure messaging
Assist patients with joining virtual visits and troubleshooting minor technical issues
Maintain accurate electronic medical records (EMR)
Verify insurance information and assist with billing tasks
Coordinate referrals, prescriptions, and lab requests
Provide administrative support to physicians during virtual clinic hours
Ensure compliance with Canadian privacy regulations (e.g., PHIPA)
Qualifications
Experience in a medical office or healthcare setting
Knowledge of medical terminology
Familiarity with EMR systems and telehealth platforms
Strong communication and organizational skills
Ability to work independently in a remote environment
High level of attention to detail and confidentiality
Preferred Qualifications
Experience in a virtual clinic or telehealth environment
Experience with OSCAR EMR (preferred)
Knowledge of Canadian healthcare systems and billing
Comfortable assisting patients with basic technical issues
Work Schedule
Full-time position
Standard hours: 10:00 AM – 6:00 PM (PST`)
Flexibility available for the right candidate
Requirements
Must reside in Canada
Reliable high-speed internet
Quiet, private workspace
Strong computer and digital literacy
Salary Statement
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
Diversity and Inclusion
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
Recruitment Process Transparency
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
Awards and Recognition
WELL has been independently certified as a Great Place to Work by the Great Place to Work Institute Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.
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Apply on source site Job Title
Virtual Medical Office Assistant (Remote)
Location
Remote (Canada)
Job Type
Full-Time
Hourly Range
$20.00 - $23.00 CAD per hour
About Us
TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care.
Position Summary
We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.
Key Responsibilities
Schedule and manage virtual appointments through the Tia Health platform
Communicate with patients via phone, email, and secure messaging
Assist patients with joining virtual visits and troubleshooting minor technical issues
Maintain accurate electronic medical records (EMR)
Verify insurance information and assist with billing tasks
Coordinate referrals, prescriptions, and lab requests
Provide administrative support to physicians during virtual clinic hours
Ensure compliance with Canadian privacy regulations (e.g., PHIPA)
Qualifications
Experience in a medical office or healthcare setting
Knowledge of medical terminology
Familiarity with EMR systems and telehealth platforms
Strong communication and organizational skills
Ability to work independently in a remote environment
High level of attention to detail and confidentiality
Preferred Qualifications
Experience in a virtual clinic or telehealth environment
Experience with OSCAR EMR (preferred)
Knowledge of Canadian healthcare systems and billing
Comfortable assisting patients with basic technical issues
Work Schedule
Full-time position
Standard hours: 10:00 AM – 6:00 PM (PST`)
Flexibility available for the right candidate
Requirements
Must reside in Canada
Reliable high-speed internet
Quiet, private workspace
Strong computer and digital literacy
Salary Statement
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
Diversity and Inclusion
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
Recruitment Process Transparency
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
Awards and Recognition
WELL has been independently certified as a Great Place to Work by the Great Place to Work Institute Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.
#J-18808-Ljbffr