Job opportunity
Technical Customer Service Representative - Permanent - 19565
LRO Staffing
Technical Customer Service Representative - Permanent - 19565
About the Opportunity
Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical, industrial, defence, transportation and commercial sectors, and has built long-standing relationships on quality, competitive pricing and on-time delivery.
As a key member of the customer service team, you will handle inbound and outbound customer communications, provide quotes, process orders and resolve issues quickly. You will spend your first three months on the production floor learning the culture and building the technical knowledge needed to give customers the best possible experience.
Duties include but are not limited to:
Act as the single point of contact between the company and its customers
Manage customer relationships, communicate with customers and ensure issues are resolved promptly
Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products
Host meetings with customers
Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate
Recommend cost reductions on existing products for customers
Share feedback on recurring customer issues and suggest continuous improvement ideas
Ensure compliance with company policies, procedures and industry regulations
About You
The successful candidate will have the following:
Ability to read and interpret blueprints to prepare quotes
Ability to manage multiple customers and their demands, and to adjust smoothly to changing customer and company priorities
Experience working in ERP systems
Knowledge of General Manufacturing Practices (GMP), quality control and logistics
Strong skills in the Microsoft Office suite
Strong command of English, verbal and written
Fabrication experience in a similar manufacturing environment is considered an asset
About the Job
Duration: Permanent, full-time
Onsite work environment
Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
#J-18808-Ljbffr
Apply on source site About the Opportunity
Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical, industrial, defence, transportation and commercial sectors, and has built long-standing relationships on quality, competitive pricing and on-time delivery.
As a key member of the customer service team, you will handle inbound and outbound customer communications, provide quotes, process orders and resolve issues quickly. You will spend your first three months on the production floor learning the culture and building the technical knowledge needed to give customers the best possible experience.
Duties include but are not limited to:
Act as the single point of contact between the company and its customers
Manage customer relationships, communicate with customers and ensure issues are resolved promptly
Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products
Host meetings with customers
Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate
Recommend cost reductions on existing products for customers
Share feedback on recurring customer issues and suggest continuous improvement ideas
Ensure compliance with company policies, procedures and industry regulations
About You
The successful candidate will have the following:
Ability to read and interpret blueprints to prepare quotes
Ability to manage multiple customers and their demands, and to adjust smoothly to changing customer and company priorities
Experience working in ERP systems
Knowledge of General Manufacturing Practices (GMP), quality control and logistics
Strong skills in the Microsoft Office suite
Strong command of English, verbal and written
Fabrication experience in a similar manufacturing environment is considered an asset
About the Job
Duration: Permanent, full-time
Onsite work environment
Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
#J-18808-Ljbffr