Job opportunity
Advice Coordinator
CBR Business Solutions UK
Organisation Norfolk Citizens Advice Location Queen Elizabeth Hospital Kings Lynn Website Visit organisation website Contract type Fixed term 8.5 months Salary £28,392 per annum Hours 37 hours per week Date posted 20 October 2026 Closing date 3 November 2026
ADVICE COORDINATOR – Queen Elizabeth Hospital, King’s Lynn | Norfolk Citizens Advice
Pension:
4.5% employer contribution
Annual Leave:
25 days plus bank holidays
Help people leave hospital with more than a discharge plan.
Leaving hospital should be a positive step, but for someone facing debt, housing problems, benefit delays, caring responsibilities, or other challenges, going home can bring a whole new set of worries.
We are looking for an
Advice Coordinator
to work within
The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust , helping patients overcome the practical problems that could affect their recovery, independence, and wellbeing.
Working alongside hospital teams, volunteers, and other support services, you will provide practical, impartial advice at a crucial point in people’s lives, helping them leave hospital feeling better supported and more confident about what comes next.
Main Responsibilities
Provide one-to-one advice and support, face-to-face and by phone
Help people with a wide range of issues, including complex and multiple needs
Connect patients with appropriate services and ongoing support
Work closely with hospital staff, volunteers, the discharge team and other agencies
Help staff and volunteers better understand the support available to patients
Maintain accurate case records and contribute to project monitoring and evaluation
Help us learn from the project and improve the way services work together
What We’re Looking For
A confident communicator and excellent listener
Experience supporting people with complex or multiple needs
The ability to explain information clearly and sensitively
A compassionate, approachable, and person-centred manner
The ability to manage a busy workload and keep accurate records
Confidence using IT and collaborating with different professionals and organisations
We Offer
Full training and support, including adviser accreditation
4.5% employer pension contribution
25 days annual leave plus bank holidays (3 days between Christmas and New Year and 2 days before the August bank holiday)
Flexible working opportunities
Employee Assistance Programme
This role is subject to a satisfactory DBS and right to work checks.
Held on a rolling basis, so we encourage you to apply early. We reserve the right to close the vacancy early if we find the right candidate.
If you need any adjustments at any stage of the recruitment process, please let us know.
Downloads
Job Pack
#J-18808-Ljbffr
Apply on source site ADVICE COORDINATOR – Queen Elizabeth Hospital, King’s Lynn | Norfolk Citizens Advice
Pension:
4.5% employer contribution
Annual Leave:
25 days plus bank holidays
Help people leave hospital with more than a discharge plan.
Leaving hospital should be a positive step, but for someone facing debt, housing problems, benefit delays, caring responsibilities, or other challenges, going home can bring a whole new set of worries.
We are looking for an
Advice Coordinator
to work within
The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust , helping patients overcome the practical problems that could affect their recovery, independence, and wellbeing.
Working alongside hospital teams, volunteers, and other support services, you will provide practical, impartial advice at a crucial point in people’s lives, helping them leave hospital feeling better supported and more confident about what comes next.
Main Responsibilities
Provide one-to-one advice and support, face-to-face and by phone
Help people with a wide range of issues, including complex and multiple needs
Connect patients with appropriate services and ongoing support
Work closely with hospital staff, volunteers, the discharge team and other agencies
Help staff and volunteers better understand the support available to patients
Maintain accurate case records and contribute to project monitoring and evaluation
Help us learn from the project and improve the way services work together
What We’re Looking For
A confident communicator and excellent listener
Experience supporting people with complex or multiple needs
The ability to explain information clearly and sensitively
A compassionate, approachable, and person-centred manner
The ability to manage a busy workload and keep accurate records
Confidence using IT and collaborating with different professionals and organisations
We Offer
Full training and support, including adviser accreditation
4.5% employer pension contribution
25 days annual leave plus bank holidays (3 days between Christmas and New Year and 2 days before the August bank holiday)
Flexible working opportunities
Employee Assistance Programme
This role is subject to a satisfactory DBS and right to work checks.
Held on a rolling basis, so we encourage you to apply early. We reserve the right to close the vacancy early if we find the right candidate.
If you need any adjustments at any stage of the recruitment process, please let us know.
Downloads
Job Pack
#J-18808-Ljbffr