Job opportunity
Value Stream Manager
Encore Technical Solutions Inc.
Senior Product Owner/Manager (Product Delivery & Operations Lead)
Contract Opportunity
- 6 months initial contract
Markham, ON - 4 days per week in office requirement
Start Date -
January 2026
Do you enjoy untangling complex problems, connecting dots across teams, and shipping solutions that make life simpler for customers and colleagues? In this role, you’ll guide a product area from idea to impact—aligning strategy with delivery, measuring outcomes, and fostering tight collaboration across engineering, operations, and business stakeholders.
You’ll be instrumental in our digital transformation: partnering with developers, product peers, and business leaders to make our platforms faster, smarter, and more intuitive.
What You’ll Do
Facilitate discovery & alignment:
Lead engaging workshops and working sessions to uncover needs, pain points, and opportunities across business and technical teams.
Turn insight into action:
Translate findings into clear requirements—personas, user stories, epics, and acceptance criteria that are easy for teams to build against.
Map how work flows:
Create concise journey maps, process diagrams, and data flow documentation that connect strategy to execution.
Use data to validate decisions:
Write SQL queries and analyze datasets to inform solution design, test hypotheses, and verify results post‑launch.
Design scalable solutions:
Define customer‑ and employee‑centric experiences that are robust, maintainable, and ready to grow.
Shape the roadmap:
Prioritize the backlog, run sprint planning, and support Agile ceremonies to keep momentum and clarity.
Build quality in:
Partner with QA to define test strategies, cases, and validation plans—ensuring we ship the right thing and it works as intended.
Fix issues for good:
Lead root‑cause analysis for production incidents and drive durable corrective actions.
Orchestrate delivery:
Collaborate with Delivery Managers and Scrum Masters to manage dependencies, remove blockers, and keep work aligned to business goals.
How You’ll Collaborate
Be the connective tissue:
Build trusted relationships across engineering, product, operations, customer service, and vendor partners.
Translate fluently:
Bridge conversations between business and technical stakeholders, ensuring shared understanding and clear decisions.
Guide with evidence:
Use metrics, research, and data to focus discussions on outcomes, not opinions.
What You’ll Bring
Experience:
5+ years in roles such as Product Manager, Technical Product Owner, Product Operations Lead, or Senior Business Systems Analyst.
Program coordination:
Proven ability to manage initiatives spanning multiple teams or business units.
Product craft:
Strength in requirements elicitation, documentation, process design, and Agile delivery practices.
Tools:
Familiarity with Jira, Azure DevOps, and building performance dashboards.
Data skills:
Working knowledge of SQL for analysis, troubleshooting, and validation.
Communication:
Clear, concise storytelling—comfortable translating between business needs and technical realities.
Mindset:
Curious, adaptable, and motivated to simplify complex systems into human‑centered solutions.
Domain exposure (nice to have):
Customer engagement platforms, digital workflows, or field service solutions.
Credentials (nice to have):
PMP or Agile certifications are helpful; consistent execution matters most.
Ways of working:
Track record applying Lean and Agile practices, mapping end‑to‑end processes, and leading cross‑functional teams.
#J-18808-Ljbffr
Apply on source site Contract Opportunity
- 6 months initial contract
Markham, ON - 4 days per week in office requirement
Start Date -
January 2026
Do you enjoy untangling complex problems, connecting dots across teams, and shipping solutions that make life simpler for customers and colleagues? In this role, you’ll guide a product area from idea to impact—aligning strategy with delivery, measuring outcomes, and fostering tight collaboration across engineering, operations, and business stakeholders.
You’ll be instrumental in our digital transformation: partnering with developers, product peers, and business leaders to make our platforms faster, smarter, and more intuitive.
What You’ll Do
Facilitate discovery & alignment:
Lead engaging workshops and working sessions to uncover needs, pain points, and opportunities across business and technical teams.
Turn insight into action:
Translate findings into clear requirements—personas, user stories, epics, and acceptance criteria that are easy for teams to build against.
Map how work flows:
Create concise journey maps, process diagrams, and data flow documentation that connect strategy to execution.
Use data to validate decisions:
Write SQL queries and analyze datasets to inform solution design, test hypotheses, and verify results post‑launch.
Design scalable solutions:
Define customer‑ and employee‑centric experiences that are robust, maintainable, and ready to grow.
Shape the roadmap:
Prioritize the backlog, run sprint planning, and support Agile ceremonies to keep momentum and clarity.
Build quality in:
Partner with QA to define test strategies, cases, and validation plans—ensuring we ship the right thing and it works as intended.
Fix issues for good:
Lead root‑cause analysis for production incidents and drive durable corrective actions.
Orchestrate delivery:
Collaborate with Delivery Managers and Scrum Masters to manage dependencies, remove blockers, and keep work aligned to business goals.
How You’ll Collaborate
Be the connective tissue:
Build trusted relationships across engineering, product, operations, customer service, and vendor partners.
Translate fluently:
Bridge conversations between business and technical stakeholders, ensuring shared understanding and clear decisions.
Guide with evidence:
Use metrics, research, and data to focus discussions on outcomes, not opinions.
What You’ll Bring
Experience:
5+ years in roles such as Product Manager, Technical Product Owner, Product Operations Lead, or Senior Business Systems Analyst.
Program coordination:
Proven ability to manage initiatives spanning multiple teams or business units.
Product craft:
Strength in requirements elicitation, documentation, process design, and Agile delivery practices.
Tools:
Familiarity with Jira, Azure DevOps, and building performance dashboards.
Data skills:
Working knowledge of SQL for analysis, troubleshooting, and validation.
Communication:
Clear, concise storytelling—comfortable translating between business needs and technical realities.
Mindset:
Curious, adaptable, and motivated to simplify complex systems into human‑centered solutions.
Domain exposure (nice to have):
Customer engagement platforms, digital workflows, or field service solutions.
Credentials (nice to have):
PMP or Agile certifications are helpful; consistent execution matters most.
Ways of working:
Track record applying Lean and Agile practices, mapping end‑to‑end processes, and leading cross‑functional teams.
#J-18808-Ljbffr