Job opportunity
IT Helpdesk Support Officer at Redox
Redox
Elevate your IT career with Redox as an IT Helpdesk Support Officer. Join our Minto team to enhance your skills supporting hardware and software systems while enjoying a flexible work environment.
At Redox, we're seeking a motivated individual to provide IT support in our head office located in Minto, South-West Sydney. In this role, you’ll collaborate with skilled IT professionals while gaining hands-on experience with cutting-edge Microsoft technologies. Your responsibilities will include troubleshooting hardware and software issues, managing helpdesk requests, and contributing to IT projects.
Key Responsibilities:
• Answer incoming calls and monitor IT helpdesk support queues
• Triage and troubleshoot support requests effectively
• Log, update, and close tickets in Zendesk system
• Perform user adds/moves/changes in various IT systems
• Write technical documentation and How-To Guides
Requirements:
• Minimum 1 year IT helpdesk experience
• Tertiary qualifications in IT or relevant certifications
• Solid knowledge of Microsoft platforms and technologies
• Strong problem-solving and communication skills
• Ability to work both independently and in a team
Take the next step in your IT career with Redox’s supportive and innovative workplace.
#J-18808-Ljbffr
Apply on source site At Redox, we're seeking a motivated individual to provide IT support in our head office located in Minto, South-West Sydney. In this role, you’ll collaborate with skilled IT professionals while gaining hands-on experience with cutting-edge Microsoft technologies. Your responsibilities will include troubleshooting hardware and software issues, managing helpdesk requests, and contributing to IT projects.
Key Responsibilities:
• Answer incoming calls and monitor IT helpdesk support queues
• Triage and troubleshoot support requests effectively
• Log, update, and close tickets in Zendesk system
• Perform user adds/moves/changes in various IT systems
• Write technical documentation and How-To Guides
Requirements:
• Minimum 1 year IT helpdesk experience
• Tertiary qualifications in IT or relevant certifications
• Solid knowledge of Microsoft platforms and technologies
• Strong problem-solving and communication skills
• Ability to work both independently and in a team
Take the next step in your IT career with Redox’s supportive and innovative workplace.
#J-18808-Ljbffr