Job opportunity
Service Writer
Sansom-Equipment-Ltd
Company Overview:
Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries.
Position:
Service Writer
Job Type:
Full-time
Pay:
Competitive salary based on experience
Benefits:
Health,dental, and vision insurance
Retirementsavings plan
Paidtime off and holidays
Opportunitiesfor professional development and advancement
Employeediscounts on products and services
Responsibilities:
ServiceScheduling:
Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency.
ClientCommunication:
Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction.
DispatchSupport:
Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
PartsProcurement:
Coordinate with parts department to ensure availabilityof required parts for service appointments. Manage inventory levels andorder supplies as needed.
Documentation: Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement.
QualityAssurance:
Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement.
TeamCollaboration:
Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery.
AdministrativeSupport:
Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.
Qualifications:
Highschool diploma or equivalent; associate's or bachelor's degree preferred
Previousexperience in customer service, dispatching, or related field preferred
Strongcommunication and interpersonal skills
Excellentorganizational and time management abilities
Proficiencyin Microsoft Office suite and scheduling software
Abilityto thrive in a fast-paced environment and adapt to changing priorities
Attentionto detail and problem-solving skills
Join our dynamic team at Sansom Equipment and play a crucialrole in delivering exceptional service to our valued clients.
#J-18808-Ljbffr
Apply on source site Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries.
Position:
Service Writer
Job Type:
Full-time
Pay:
Competitive salary based on experience
Benefits:
Health,dental, and vision insurance
Retirementsavings plan
Paidtime off and holidays
Opportunitiesfor professional development and advancement
Employeediscounts on products and services
Responsibilities:
ServiceScheduling:
Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency.
ClientCommunication:
Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction.
DispatchSupport:
Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
PartsProcurement:
Coordinate with parts department to ensure availabilityof required parts for service appointments. Manage inventory levels andorder supplies as needed.
Documentation: Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement.
QualityAssurance:
Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement.
TeamCollaboration:
Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery.
AdministrativeSupport:
Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.
Qualifications:
Highschool diploma or equivalent; associate's or bachelor's degree preferred
Previousexperience in customer service, dispatching, or related field preferred
Strongcommunication and interpersonal skills
Excellentorganizational and time management abilities
Proficiencyin Microsoft Office suite and scheduling software
Abilityto thrive in a fast-paced environment and adapt to changing priorities
Attentionto detail and problem-solving skills
Join our dynamic team at Sansom Equipment and play a crucialrole in delivering exceptional service to our valued clients.
#J-18808-Ljbffr