Job opportunity
Senior Claims Learning Coach
Co-operators
Support claims training and coaching at CGIC in a hybrid schedule with two office days, using insurance expertise and clear communication.
As a Senior Claims Learning Coach, you will curate content, deliver training, and coach learners toward proficiency. You will collaborate with Claims Learning and Development, leaders, and colleagues to create impactful learner experiences. Your work supports client service, goal achievement, employee development, and the transition to business as usual.
Key Responsibilities:
Co-facilitate claims training and workshops requiring subject matter expertise
Evaluate learners through assessments, observation, and feedback sessions
Coach learners through ambiguous situations and claims decisions
Deliver client service during phone and field interactions
Identify learning resources and skills development priorities
Requirements:
Two years of coaching or supervisory experience
Minimum five years of discipline-specific experience
Chartered Insurance Professional designation or progress toward it
Provincial adjuster licenses or progress toward them
Knowledge of policy wordings, legislation, regulations, and insurance policies
Apply claims knowledge, learner coaching, and critical thinking to develop talent and support exceptional client service at CGIC.
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Apply on source site As a Senior Claims Learning Coach, you will curate content, deliver training, and coach learners toward proficiency. You will collaborate with Claims Learning and Development, leaders, and colleagues to create impactful learner experiences. Your work supports client service, goal achievement, employee development, and the transition to business as usual.
Key Responsibilities:
Co-facilitate claims training and workshops requiring subject matter expertise
Evaluate learners through assessments, observation, and feedback sessions
Coach learners through ambiguous situations and claims decisions
Deliver client service during phone and field interactions
Identify learning resources and skills development priorities
Requirements:
Two years of coaching or supervisory experience
Minimum five years of discipline-specific experience
Chartered Insurance Professional designation or progress toward it
Provincial adjuster licenses or progress toward them
Knowledge of policy wordings, legislation, regulations, and insurance policies
Apply claims knowledge, learner coaching, and critical thinking to develop talent and support exceptional client service at CGIC.
#J-18808-Ljbffr