Job opportunity
Global Service Desk Leader — Remote & Flexible
SITA Group
SITA is seeking a Global Service Desk Manager to lead a globally integrated desk, shaping incident processes, performance metrics and customer outcomes. You will drive transformation across ServiceNow, CMDB maturity, automation and data-driven governance while coordinating across regions, shifts and suppliers.
You will guide 24/7 coverage, escalation triggers, and on-call readiness, ensuring high reliability and proactive improvement across the service landscape.
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Apply on source site You will guide 24/7 coverage, escalation triggers, and on-call readiness, ensuring high reliability and proactive improvement across the service landscape.
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