Digital advertising client success specialists manage enterprise accounts using marketing platforms, analytics, and consultative relationship skills in a hybrid work model.
At Dandelion, empowered by Know Company, the Client Success Specialist supports enterprise clients, agencies, and internal teams. This position combines strategic thought, client management, platform expertise, and full-funnel recommendations. The specialist reports to the Client Success Team Supervisor while progressing clients along their marketing maturity path.
Key Responsibilities:

Own existing and new relationships for key client accounts
Analyze client needs and provide full-funnel recommendations
Assess marketing maturity and provide growth-stage insights
Lead regular client status meetings and document outcomes
Liaise among vendors, agencies, clients, and internal resources
Requirements:

Bachelor’s degree in a related field
Two or more years of digital account management experience
Google Marketing Platform or cloud marketing experience
Excellent interpersonal and communication skills
Ability to work professionally with stakeholders at all levels
Apply digital account management, marketing platform knowledge, and client leadership to help Dandelion advance enterprise marketing maturity.

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Digital Advertising Client Success Specialist