Job opportunity
Account Coordinator
Productive Shop, Inc.
Account Coordinator Position: Account Coordinator Department: Client Success Management Reports to: Account Manager, Team Lead Employment Type: Full-Time Location: Toronto, ON
Role Overview
The Account Coordinator will support our account management team by handling day-to-day client communication, project coordination, timeline management, and administrative tasks. They'll serve as a key liaison between internal teams and clients while ensuring smooth project execution and exceptional client service delivery.
Key Responsibilities
Client Relationship Management
Serve as primary point of contact for assigned client accounts on day-to-day matters
Respond promptly to client inquiries, requests, and concerns via email, phone, and video calls
Maintain regular communication with clients to provide project updates and status reports
Schedule and coordinate client meetings, calls, and presentations
Prepare meeting agendas, take detailed notes, and distribute action items
Build and maintain strong professional relationships with client stakeholders
Project Coordination & Management
Coordinate project timelines, deliverables, and milestones across multiple client accounts
Track project progress and ensure deliverables are completed on time and within scope
Collaborate with internal teams (creative, strategy, development, SEO, content) to ensure seamless project execution
Monitor project budgets and flag any potential overruns or scope changes
Create and maintain project documentation, including briefs, timelines, and status reports
Facilitate communication between internal teams and clients to resolve issues quickly
Administrative Support
Maintain accurate client files, contact databases, and project documentation
Prepare client reports, presentations, and proposal materials
Process client contracts, change orders, and invoicing documentation
Coordinate approval processes for creative materials and campaign launches
Manage client onboarding processes and documentation
Support account managers with research, competitive analysis, and market insights
Quality Assurance & Process Improvement
Review deliverables for accuracy and alignment with client requirements before submission
Identify opportunities to streamline processes and improve client service efficiency
Maintain agency standards for client communication and project management
Contribute to the development of best practices and standard operating procedures
Core Competencies
Exceptional organizational and time management abilities
Strong attention to detail and accuracy in all work products
Ability to manage multiple projects and competing priorities simultaneously
Professional phone and email communication skills
Problem-solving mindset with a proactive approach to challenges
Team collaboration and interpersonal skills
Required Qualifications
Education & Experience
Bachelor's degree in Marketing, Communications, Business Administration, or related field
1-3 years of experience in account coordination, project management, or client services
Experience in digital marketing, advertising agency, or professional services environment preferred
Technical Skills
Proficiency in project management tools (Monday.com, Asana, Trello, or similar)
Advanced Microsoft Office Suite skills (Excel, PowerPoint, Word)
Experience with CRM systems and client management platforms
Basic understanding of digital marketing channels and terminology
Strong written and verbal communication skills
Preferred Qualifications
Experience with digital marketing tools and platforms (Google Workspace, social media management tools)
Previous agency or fast-paced environment experience
Experience with budget tracking and resource management
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Apply on source site Role Overview
The Account Coordinator will support our account management team by handling day-to-day client communication, project coordination, timeline management, and administrative tasks. They'll serve as a key liaison between internal teams and clients while ensuring smooth project execution and exceptional client service delivery.
Key Responsibilities
Client Relationship Management
Serve as primary point of contact for assigned client accounts on day-to-day matters
Respond promptly to client inquiries, requests, and concerns via email, phone, and video calls
Maintain regular communication with clients to provide project updates and status reports
Schedule and coordinate client meetings, calls, and presentations
Prepare meeting agendas, take detailed notes, and distribute action items
Build and maintain strong professional relationships with client stakeholders
Project Coordination & Management
Coordinate project timelines, deliverables, and milestones across multiple client accounts
Track project progress and ensure deliverables are completed on time and within scope
Collaborate with internal teams (creative, strategy, development, SEO, content) to ensure seamless project execution
Monitor project budgets and flag any potential overruns or scope changes
Create and maintain project documentation, including briefs, timelines, and status reports
Facilitate communication between internal teams and clients to resolve issues quickly
Administrative Support
Maintain accurate client files, contact databases, and project documentation
Prepare client reports, presentations, and proposal materials
Process client contracts, change orders, and invoicing documentation
Coordinate approval processes for creative materials and campaign launches
Manage client onboarding processes and documentation
Support account managers with research, competitive analysis, and market insights
Quality Assurance & Process Improvement
Review deliverables for accuracy and alignment with client requirements before submission
Identify opportunities to streamline processes and improve client service efficiency
Maintain agency standards for client communication and project management
Contribute to the development of best practices and standard operating procedures
Core Competencies
Exceptional organizational and time management abilities
Strong attention to detail and accuracy in all work products
Ability to manage multiple projects and competing priorities simultaneously
Professional phone and email communication skills
Problem-solving mindset with a proactive approach to challenges
Team collaboration and interpersonal skills
Required Qualifications
Education & Experience
Bachelor's degree in Marketing, Communications, Business Administration, or related field
1-3 years of experience in account coordination, project management, or client services
Experience in digital marketing, advertising agency, or professional services environment preferred
Technical Skills
Proficiency in project management tools (Monday.com, Asana, Trello, or similar)
Advanced Microsoft Office Suite skills (Excel, PowerPoint, Word)
Experience with CRM systems and client management platforms
Basic understanding of digital marketing channels and terminology
Strong written and verbal communication skills
Preferred Qualifications
Experience with digital marketing tools and platforms (Google Workspace, social media management tools)
Previous agency or fast-paced environment experience
Experience with budget tracking and resource management
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