Job opportunity
Senior Customer Support Lead — Hybrid, Playbook Architect
Pontosense
Pontosense is expanding its customer support team in Canada with a hybrid Toronto/Waterloo role. You will own difficult escalations, coach the BPO team, and craft the playbook to ensure first‑time right responses for Pontosense and Silvie.
You’ll work closely with product and engineering on recurring issues and report to the Manager, Customer Support. This role is pivotal for delivering compassionate and effective support to families.
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Apply on source site You’ll work closely with product and engineering on recurring issues and report to the Manager, Customer Support. This role is pivotal for delivering compassionate and effective support to families.
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