Support clients with everyday banking at CIBC as a Client Engagement Associate in Peterborough, using financial products and digital banking expertise. Work onsite full-time.
As part of CIBC’s Personal and Business Banking Team, you will support clients in a banking centre. Answer questions, assist with transactions, explain banking products and services, and connect clients with appropriate team members. The regular schedule includes 15 weekly hours, with banking centre hours potentially including evenings and weekends. Flexibility to work at multiple nearby banking centres is required.
Key Responsibilities:

Help clients manage accounts and banking products
Answer questions and assist with transactions
Complete sales of basic banking products
Introduce clients to mobile banking applications
Identify specialist referral opportunities for client goals
Requirements:

Knowledge of financial services products
Client service and transaction services skills
Digital literacy and technology adaptability
Empathy and interpersonal communication skills
Flexibility for onsite work and multiple banking centres
Bring client service, problem solving, digital literacy, and financial products knowledge to CIBC’s Peterborough banking centre.

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CIBC Client Engagement Associate