Job opportunity
Customer Service Representative
KIK Consumer Products
Job Description
The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.
Responsibilities
Enter customer orders
Process orders based on customer priorities and operational constraints, including inventory, production, and transportation
Schedule deliveries with our carriers
Manage appointment scheduling for our customers’ transportation needs through customer portals
Answer phone calls and manage the email inbox for order follow-up
Maintain proactive communication with key customers such as Costco, Loblaw, Walmart, and others to anticipate issues and manage priorities
Collaborate with the sales, planning, production, and logistics teams to ensure efficient service
Collaborate with the Finance department to follow up on unbilled orders at month-end
Manage issues and handle customer complaints effectively
Validate product availability and communicate delays or supply and production issues affecting customers through reporting and analysis
Monitor delivery performance, including OTIF, and contribute to resolving gaps
Identify opportunities to improve customer service processes and optimize workflows
Qualifications
Excellent communication skills, both spoken and written
Ability to analyze and solve problems
Strong customer service orientation
Autonomy, attention to detail, and strong organizational skills
Good proficiency in Microsoft Office
Knowledge of the JDE system is an asset
Bilingualism in French and English, written and spoken
College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience
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Apply on source site The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.
Responsibilities
Enter customer orders
Process orders based on customer priorities and operational constraints, including inventory, production, and transportation
Schedule deliveries with our carriers
Manage appointment scheduling for our customers’ transportation needs through customer portals
Answer phone calls and manage the email inbox for order follow-up
Maintain proactive communication with key customers such as Costco, Loblaw, Walmart, and others to anticipate issues and manage priorities
Collaborate with the sales, planning, production, and logistics teams to ensure efficient service
Collaborate with the Finance department to follow up on unbilled orders at month-end
Manage issues and handle customer complaints effectively
Validate product availability and communicate delays or supply and production issues affecting customers through reporting and analysis
Monitor delivery performance, including OTIF, and contribute to resolving gaps
Identify opportunities to improve customer service processes and optimize workflows
Qualifications
Excellent communication skills, both spoken and written
Ability to analyze and solve problems
Strong customer service orientation
Autonomy, attention to detail, and strong organizational skills
Good proficiency in Microsoft Office
Knowledge of the JDE system is an asset
Bilingualism in French and English, written and spoken
College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience
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