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Job opportunity

Junior Service Agreement Coordinator

Reid Brothers Plumbing & Heating Ltd.

Vancouver, British Columbia
Support service agreement administration at REID BROTHERS PLUMBING & HEATING LTD. using ServiceTitan, customer communication, and accurate records. Work Monday to Friday, 8:30 AM to 5:00 PM.
This entry-level position supports the Service Agreement Coordinator with commercial and residential agreements. You will assist with contract administration, maintenance scheduling, invoicing, accounts receivable, and customer account management. The role works with Dispatch and Accounting while developing service agreement expertise.
Key Responsibilities:

Maintain customer, equipment, and agreement records in ServiceTitan
Track renewals, maintenance requirements, open jobs, and completed visits
Prepare agreement documents, renewal notices, invoices, and statements
Respond to routine billing and maintenance customer inquiries
Assist Dispatch and Accounting with scheduling and payment tracking
Requirements:

One or more years administration, customer service, billing, or office support preferred
Basic understanding of invoicing and accounts receivable processes
Microsoft Excel, Word, Outlook, and computer application proficiency
Strong organization, time management, and attention to detail
Professional communication and ability to prioritize multiple tasks
Build expertise in ServiceTitan, maintenance coordination, invoicing, and customer records while supporting REID BROTHERS operations.

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