Job opportunity
Head of Client Experience North America
Rimes Technologies
Lead Rimes’ North American client experience strategy in Toronto, strengthening executive relationships, service governance, and complex escalation management.
As Head of Client Experience, you will own the regional client service framework and oversee senior client relationships. You will coordinate with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership. The purpose is to translate client needs into action while supporting retention, advocacy, and sustainable revenue growth.
Key Responsibilities:
Define and lead North American client experience strategy
Develop consistent service standards, governance, and feedback management
Oversee significant service issues and complex client escalations
Build trusted executive relationships with strategic clients
Report client trends, risks, priorities, and opportunities
Requirements:
Bachelor’s degree or equivalent professional experience
Significant senior leadership experience in client-facing functions
Experience in financial data, fintech, or capital markets
Experience leading client activities across multiple regions
Knowledge of complex B2B service environments
Bring senior client leadership, commercial partnership, and service oversight to Rimes’ North American experience strategy in Toronto.
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Apply on source site As Head of Client Experience, you will own the regional client service framework and oversee senior client relationships. You will coordinate with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership. The purpose is to translate client needs into action while supporting retention, advocacy, and sustainable revenue growth.
Key Responsibilities:
Define and lead North American client experience strategy
Develop consistent service standards, governance, and feedback management
Oversee significant service issues and complex client escalations
Build trusted executive relationships with strategic clients
Report client trends, risks, priorities, and opportunities
Requirements:
Bachelor’s degree or equivalent professional experience
Significant senior leadership experience in client-facing functions
Experience in financial data, fintech, or capital markets
Experience leading client activities across multiple regions
Knowledge of complex B2B service environments
Bring senior client leadership, commercial partnership, and service oversight to Rimes’ North American experience strategy in Toronto.
#J-18808-Ljbffr