French English Claims Intake Specialist

Use fluent French and English to guide disability claim intake for Canada Life’s Winnipeg head office. The hybrid schedule includes two required office days weekly.
As an Intake Coordinator, you will support plan members and sponsors at the beginning of disability claims. You will clarify missing information, explain processes, assess admissibility and eligibility, and establish claims accurately. The position suits someone with customer service experience, medical terminology knowledge, and careful organizational habits.
Key Responsibilities:

Promptly request missing or unclear information from clients
Explain required information and help complete claim forms
Keep members and sponsors informed about outstanding information
Confirm coverage eligibility using documents and contract provisions
Organize work around service standards and changing claim volumes
Requirements:

Fluent written and spoken French and English
Minimum one year of customer service experience
Ability to interpret basic contract language
Basic familiarity with medical terminology
Strong data entry and Microsoft Office proficiency
Bring bilingual client service, eligibility assessment, and organization to Canada Life’s disability claims intake team in Winnipeg.

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