Join DSI as an AT&T Retail Customer Support Expert, where you will engage directly with customers and resolve their inquiries in bustling retail environments. Your role is crucial in ensuring high-quality service delivery.

This position focuses on troubleshooting customer concerns, providing support for billing and device-related issues, and fostering partnerships with retail teams. Success in this role relies on strong problem-solving capabilities and adaptability in fast-paced settings.

Key Responsibilities:
• Support AT&T customers with account and billing inquiries
• Resolve technical issues with devices and services
• Act as a liaison for retail partners and escalate concerns
• Assist in maintaining display devices according to guidelines
• Collaborate with internal teams for comprehensive support

Requirements:
• Strong communication and customer service skills
• Resilience in handling escalated customer issues
• Ability to navigate multiple systems simultaneously
• Attention to detail and problem-solving skills
• Flexibility for varied work hours, including evenings

Leverage your customer service expertise to provide exceptional support while collaborating with AT&T partners in retail.
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