Sales Manager Customer Experience

Lead customer experience at Trail Appliances as a Sales Manager, using communication and problem-solving skills in a full-time position. Guide sales performance while keeping service welcoming and timely.
Reporting to the Director of Sales, you will lead the sales team and support exceptional customer experiences. The position centers on customer engagement, sales strategies, team development, and operational oversight. Intermediate computer skills and relevant software applications support the work.
Key Responsibilities:

Optimize customer flow and address customer needs promptly
Resolve customer issues across business operations
Guide sales performance and identify profitability opportunities
Coordinate promotional efforts with the catalog team
Mentor, train, and develop sales team members
Requirements:

Proven excellence in customer service
Strong communication and collaboration skills
Problem-solving ability with urgency and attention to detail
Intermediate computer and relevant software proficiency
Sales management experience is an asset, not required
Bring customer service leadership, sales strategy, and team development skills to Trail Appliances as a Sales Manager.

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