Lead Scotiabank’s customer experience team in Corner Brook, Newfoundland, using leadership and digital banking skills to support customers and employees.
As Customer Experience Lead, you oversee Retail Service teams and help customers achieve their financial goals. You lead Customer Experience Associates and Senior Customer Experience Associates while championing Scotiabank’s values and culture. The position includes branch leadership, customer relationships, and change management responsibilities.
Key Responsibilities:

Lead and manage Customer Experience Associates and Senior Associates
Build strong customer relationships and deliver excellent service
Act as Officer in Charge during emergencies and escalations
Identify opportunities to enhance the branch customer experience
Assist with implementing new policies and procedures
Requirements:

Excellent leadership skills for coaching and developing teams
Experience managing, coaching, leading, and scheduling employees
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills for digital banking demonstrations
Bring team leadership, customer service, and digital banking skills to Scotiabank’s Corner Brook branch as Customer Experience Lead.

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Customer Experience Lead Corner Brook