Help customers resolve complex payroll questions about Dayforce Powerpay HCM through phone and email in a high-volume call center. Canadian payroll knowledge is desirable.
This Customer Support Technical Specialist II position focuses on quality customer care across multiple queues. You will listen to customer needs, demonstrate empathy, and clarify resolutions through ongoing education. The work includes decision-support software, computerized data entry, concise documentation, and customer interactions primarily by phone. Provided training can support Canadian payroll domain knowledge.
Key Responsibilities:

Assist customers with complex payroll questions and inquiries
Use decision-support software to respond to common questions
Listen attentively and demonstrate empathy during customer interactions
Ensure customers understand solutions and receive ongoing education
Navigate applications and document actions concisely and promptly
Requirements:

Two or more years of customer service experience
Extensive customer service experience and results-oriented drive
Analytical, reporting, problem-solving, and prioritization skills
Very good oral and written English
Patience, confidence, and people or culture sensitivity
Use payroll support, empathy, analytical thinking, and clear communication to deliver quality service for Dayforce Powerpay HCM customers.

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Payroll Support Customer Care Specialist