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Job opportunity

Crisis Support Worker Vulnerable Adults

Island Crisis Care Society

Nanaimo, British Columbia
Use crisis prevention and therapeutic support skills as a Community Support Worker serving vulnerable adults with Island Crisis Care Society. Respond thoughtfully during challenging situations.
In this Support Worker position, you will help maintain safety, dignity, and quality care for program participants. Responsibilities include emergency response, first aid, medication administration, documentation, and case management support. Your work contributes to ICCS’s faith-centered mission and therapeutic culture.
Key Responsibilities:

Recognize and manage potential emergencies involving aggressive behaviour
Administer first aid and medication under established policy
Maintain resident reports, statistics, logbooks, and daily activities
Identify client needs and connect residents with community services
Report problems and contribute to program evaluations
Requirements:

Knowledge of substance use disorders and mental health challenges
Understanding of treatment, recovery, and Housing First principles
Ability to maintain healthy boundaries and practice self-care
Conflict management, interpersonal skills, and integrity
Ability to balance responsibilities in high-pressure environments
Apply crisis prevention, sound judgment, and compassionate communication while supporting residents’ safety, recovery, and community connections.

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