Job opportunity
Diesel Technician
Harvey & Company Ltd
Journeyperson Truck and Transport Technician
Department:
Service
Reports To:
Service Manager
Overview
Our Technician is responsible for performing high-quality maintenance and repairs on International Motors and IC Bus vehicles. This role ensures safety, customer satisfaction, and efficient operations by following established repair procedures and maintaining a clean and organized workspace.
Benefits
Health Insurance
Paid Time Off (PTO)
Competitive Wages
Flexible Scheduling
Key Responsibilities
Prepare for service events
by reviewing repair orders, gathering necessary information, securing tools, and ensuring timely access to required parts.
Perform maintenance and repairs
accurately and safely by following established standards—conducting inspections, sourcing additional information or parts, managing deviations, and returning unused or core parts.
Document work thoroughly
by clearly describing completed repairs in the repair order, clocking off appropriately, completing handovers when needed, and coordinating the next job to maintain workflow.
Apply technical expertise
in troubleshooting, repair methods, vehicle systems, and proper tool usage to service International Truck and IC Bus products.
Maintain up-to-date product knowledge
of International and IC Bus offerings, applying this to align customer solutions with the company’s value proposition.
Promote safety and compliance
by coaching on best practices, ensuring equipment is maintained, and following all health and safety policies and regulations.
Mentor coworkers and apprentices
through hands-on coaching, knowledge sharing, and guidance to encourage skill growth and team success.
Communicate effectively
with team members, leadership, and customers to promote understanding, build trust, and encourage collaboration.
Deliver exceptional customer service
by maintaining strong relationships, understanding needs, and providing professional, timely support.
Take ownership of challenges and opportunities
by addressing issues promptly, finding practical solutions, and continually seeking process improvements.
General Knowledge and Skills You Will Need
Maintain
up-to-date knowledge
of International and IC Bus products and services, applying this understanding to daily tasks and aligning customer solutions with the company’s overall value proposition.
Apply knowledge of International’s
repair and maintenance procedures , including troubleshooting techniques, technical vehicle systems, tools, and documentation, to effectively service and repair International Truck and IC Bus products.
Communicate clearly and respectfully
with team members, leadership, and customers to promote understanding, build trust, and encourage open dialogue.
Motivate and encourage team members to
strive for excellence
by fostering confidence, resilience, and a shared commitment to team goals in a supportive and success-oriented environment.
Effectively
plan and organize daily tasks
by setting clear priorities and using available resources to meet goals that support overall team and organizational success.
Identify and solve
routine issues
by developing practical, cost-effective, and customer-friendly solutions that align with service expectations.
Uphold and promote a
safe, healthy, and compliant work environment
by following and reinforcing safety policies, procedures, and regulations.
Utilize
software systems and digital tools
effectively to perform job-related tasks, streamline workflows, and support accurate, efficient service delivery.
Desired Education and Experience
Heavy-duty technician, equivalent experience or qualification
Applicable certifications related to industry, products, and/or safety
Currently maintains or can obtain a Commercial Driver’s License (CDL)
International Master Certified
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.
#J-18808-Ljbffr
Apply on source site Department:
Service
Reports To:
Service Manager
Overview
Our Technician is responsible for performing high-quality maintenance and repairs on International Motors and IC Bus vehicles. This role ensures safety, customer satisfaction, and efficient operations by following established repair procedures and maintaining a clean and organized workspace.
Benefits
Health Insurance
Paid Time Off (PTO)
Competitive Wages
Flexible Scheduling
Key Responsibilities
Prepare for service events
by reviewing repair orders, gathering necessary information, securing tools, and ensuring timely access to required parts.
Perform maintenance and repairs
accurately and safely by following established standards—conducting inspections, sourcing additional information or parts, managing deviations, and returning unused or core parts.
Document work thoroughly
by clearly describing completed repairs in the repair order, clocking off appropriately, completing handovers when needed, and coordinating the next job to maintain workflow.
Apply technical expertise
in troubleshooting, repair methods, vehicle systems, and proper tool usage to service International Truck and IC Bus products.
Maintain up-to-date product knowledge
of International and IC Bus offerings, applying this to align customer solutions with the company’s value proposition.
Promote safety and compliance
by coaching on best practices, ensuring equipment is maintained, and following all health and safety policies and regulations.
Mentor coworkers and apprentices
through hands-on coaching, knowledge sharing, and guidance to encourage skill growth and team success.
Communicate effectively
with team members, leadership, and customers to promote understanding, build trust, and encourage collaboration.
Deliver exceptional customer service
by maintaining strong relationships, understanding needs, and providing professional, timely support.
Take ownership of challenges and opportunities
by addressing issues promptly, finding practical solutions, and continually seeking process improvements.
General Knowledge and Skills You Will Need
Maintain
up-to-date knowledge
of International and IC Bus products and services, applying this understanding to daily tasks and aligning customer solutions with the company’s overall value proposition.
Apply knowledge of International’s
repair and maintenance procedures , including troubleshooting techniques, technical vehicle systems, tools, and documentation, to effectively service and repair International Truck and IC Bus products.
Communicate clearly and respectfully
with team members, leadership, and customers to promote understanding, build trust, and encourage open dialogue.
Motivate and encourage team members to
strive for excellence
by fostering confidence, resilience, and a shared commitment to team goals in a supportive and success-oriented environment.
Effectively
plan and organize daily tasks
by setting clear priorities and using available resources to meet goals that support overall team and organizational success.
Identify and solve
routine issues
by developing practical, cost-effective, and customer-friendly solutions that align with service expectations.
Uphold and promote a
safe, healthy, and compliant work environment
by following and reinforcing safety policies, procedures, and regulations.
Utilize
software systems and digital tools
effectively to perform job-related tasks, streamline workflows, and support accurate, efficient service delivery.
Desired Education and Experience
Heavy-duty technician, equivalent experience or qualification
Applicable certifications related to industry, products, and/or safety
Currently maintains or can obtain a Commercial Driver’s License (CDL)
International Master Certified
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.
#J-18808-Ljbffr