Job opportunity
CUSTOMER SERVICE AGENT
Ben-Mor Cables Inc.
Customer Service Agent – Industrial Sales
Full-Time | Permanent | On-Site Salary: $52,000 - $70,000 per year
Build Your Future With Us
We are looking for a Customer Service Agent – Industrial Sales to support our operations and contribute to achieving our performance objectives. If you are recognized for your attention to detail, problem-solving abilities, customer focus, and ability to thrive in a fast-paced environment, we would like to meet you.
Why Join Us?
Comprehensive group insurance coverage
Structured, collaborative, and supportive work environment
Opportunities for professional growth and development
Meaningful role with a direct impact on company performance
Involvement in continuous improvement initiatives
An additional full week off during the holiday season, beyond your regular vacation entitlement
Your Role
As a Customer Service Agent, you will manage customer requests throughout the sales cycle. You will identify customer needs, provide product recommendations, and deliver outstanding service. You will build long-term relationships based on trust while ensuring efficient order processing, delivery coordination, and after-sales support.
Key Responsibilities
Customer Support & Sales Administration
Serve as the primary point of contact for industrial customers
Identify and respond to customer needs
Inform and advise customers on products and solutions
Enter, process, and follow up on customer orders
Prepare and process quotations
Obtain approval from the appropriate Account Manager for quotations exceeding $2,000
Administrative & Operational Support
Perform clerical and administrative tasks supporting sales and production activities
Direct customer inquiries and issues to the appropriate internal resources
Receive, document, and follow up on customer complaints and non-conformities
Provide coverage for other employees during vacations or absences when required
What We’re Looking For
Strong communication skills with the ability to manage multiple communication channels and stakeholders
Excellent interpersonal skills, tact, and diplomacy
Resourceful, autonomous, and able to manage multiple priorities
Strong organizational skills and ability to perform under pressure
Proficiency in both metric and imperial measurement systems
Good computer skills, including Microsoft Office and Internet-based applications
Qualifications
Diploma or training in administration, sales, customer service, or a related field
1-3 years of experience in sales, customer service, or a similar role
Knowledge of sales and customer service principles and techniques
A Team Where Your Impact Matters
Join a dedicated team where your contribution makes a difference every day. Your commitment to customer satisfaction and operational excellence will play a key role in our continued success.
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Apply on source site Full-Time | Permanent | On-Site Salary: $52,000 - $70,000 per year
Build Your Future With Us
We are looking for a Customer Service Agent – Industrial Sales to support our operations and contribute to achieving our performance objectives. If you are recognized for your attention to detail, problem-solving abilities, customer focus, and ability to thrive in a fast-paced environment, we would like to meet you.
Why Join Us?
Comprehensive group insurance coverage
Structured, collaborative, and supportive work environment
Opportunities for professional growth and development
Meaningful role with a direct impact on company performance
Involvement in continuous improvement initiatives
An additional full week off during the holiday season, beyond your regular vacation entitlement
Your Role
As a Customer Service Agent, you will manage customer requests throughout the sales cycle. You will identify customer needs, provide product recommendations, and deliver outstanding service. You will build long-term relationships based on trust while ensuring efficient order processing, delivery coordination, and after-sales support.
Key Responsibilities
Customer Support & Sales Administration
Serve as the primary point of contact for industrial customers
Identify and respond to customer needs
Inform and advise customers on products and solutions
Enter, process, and follow up on customer orders
Prepare and process quotations
Obtain approval from the appropriate Account Manager for quotations exceeding $2,000
Administrative & Operational Support
Perform clerical and administrative tasks supporting sales and production activities
Direct customer inquiries and issues to the appropriate internal resources
Receive, document, and follow up on customer complaints and non-conformities
Provide coverage for other employees during vacations or absences when required
What We’re Looking For
Strong communication skills with the ability to manage multiple communication channels and stakeholders
Excellent interpersonal skills, tact, and diplomacy
Resourceful, autonomous, and able to manage multiple priorities
Strong organizational skills and ability to perform under pressure
Proficiency in both metric and imperial measurement systems
Good computer skills, including Microsoft Office and Internet-based applications
Qualifications
Diploma or training in administration, sales, customer service, or a related field
1-3 years of experience in sales, customer service, or a similar role
Knowledge of sales and customer service principles and techniques
A Team Where Your Impact Matters
Join a dedicated team where your contribution makes a difference every day. Your commitment to customer satisfaction and operational excellence will play a key role in our continued success.
#J-18808-Ljbffr