Job opportunity
National Customer Experience Director
Belron Canada inc
Shape national customer experience strategy at Belron Canada using omnichannel leadership, customer insights, and performance metrics across every touchpoint.
As National Manager, Customer Experience, you will define the CX vision and champion transformation across Belron Canada. You will influence senior leaders, lead multidisciplinary teams, and turn customer data into strategies supporting conversion, loyalty, retention, and satisfaction. Your work will span digital tools, retail experiences, and strategic initiatives.
Key Responsibilities:
Define and lead the national Customer Experience strategy
Champion customer insights with senior leadership
Guide Qualtrics, Salesforce, and PAT roadmaps
Manage CX budgets, KPIs, and improvement plans
Coordinate Pricing, Marketing, Sales, Operations, and IT
Requirements:
University degree in Business Administration or related field
Eight-plus years of senior Customer Experience leadership
Experience with CRM and marketing automation platforms
Retail Customer Experience, loyalty, and retention experience
Strong analytical, communication, and cross-functional leadership skills
Lead Belron Canada’s customer transformation through omnichannel strategy, innovation, analytics, and memorable experiences that strengthen loyalty.
#J-18808-Ljbffr
Apply on source site As National Manager, Customer Experience, you will define the CX vision and champion transformation across Belron Canada. You will influence senior leaders, lead multidisciplinary teams, and turn customer data into strategies supporting conversion, loyalty, retention, and satisfaction. Your work will span digital tools, retail experiences, and strategic initiatives.
Key Responsibilities:
Define and lead the national Customer Experience strategy
Champion customer insights with senior leadership
Guide Qualtrics, Salesforce, and PAT roadmaps
Manage CX budgets, KPIs, and improvement plans
Coordinate Pricing, Marketing, Sales, Operations, and IT
Requirements:
University degree in Business Administration or related field
Eight-plus years of senior Customer Experience leadership
Experience with CRM and marketing automation platforms
Retail Customer Experience, loyalty, and retention experience
Strong analytical, communication, and cross-functional leadership skills
Lead Belron Canada’s customer transformation through omnichannel strategy, innovation, analytics, and memorable experiences that strengthen loyalty.
#J-18808-Ljbffr