Customer governance and executive engagement define this Strategic Account Manager role at Vantage’s Québec, QC campus. Fluency in French and English is required.
You will own the customer experience for assigned hyperscale and strategic customers. The role orchestrates Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams. Success depends on customer relationship management, readiness tracking, issue resolution, and executive-ready communication.
Key Responsibilities:

Own governance for assigned strategic customer accounts
Develop Customer Success Plans tied to business outcomes
Facilitate customer meetings, MBRs, and operational reviews
Coordinate onboarding, readiness, and RFS activities
Lead communications across incidents and escalations
Requirements:

Bachelor’s degree or equivalent experience required
Five or more years in customer success or related fields
Strong customer relationship management experience
Strong communication and executive presentation skills
Fluency in French and English required
Bring strategic account leadership, customer governance, and bilingual communication to Vantage’s Québec-based data center customer experience.

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Strategic Account Manager Québec