Job opportunity
Market Conduct Compliance Officer
Financial Services Regulatory Authority of Ontario
Apply market conduct expertise at FSRA while managing consumer complaints, regulatory inquiries, and compliance issues affecting financial services. This is an onsite position.
As a Compliance Officer, you will manage cases involving misconduct allegations and business practices of financial institutions and intermediaries. Your work covers complaint assessment, conduct analysis, policy interpretation, research, and stakeholder communication. You will support consumer protection across FSRA-regulated sectors.
Key Responsibilities:
Intake consumer complaints and telephone or email inquiries
Assess, prioritize, and manage varied complaint caseloads
Prepare case reports and issue compliance letters
Monitor industry conduct for unfair business practices
Provide technical compliance advice and facilitate resolutions
Requirements:
Knowledge of a relevant regulated financial services sector
Understanding of compliance standards for insurance or lending
Policy and legislation interpretation experience
Research, analytical, mediation, and conflict management skills
Strong written communication and software application skills
Bring regulatory analysis, complaint resolution, and stakeholder communication skills to FSRA’s Market Conduct team protecting consumers.
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Apply on source site As a Compliance Officer, you will manage cases involving misconduct allegations and business practices of financial institutions and intermediaries. Your work covers complaint assessment, conduct analysis, policy interpretation, research, and stakeholder communication. You will support consumer protection across FSRA-regulated sectors.
Key Responsibilities:
Intake consumer complaints and telephone or email inquiries
Assess, prioritize, and manage varied complaint caseloads
Prepare case reports and issue compliance letters
Monitor industry conduct for unfair business practices
Provide technical compliance advice and facilitate resolutions
Requirements:
Knowledge of a relevant regulated financial services sector
Understanding of compliance standards for insurance or lending
Policy and legislation interpretation experience
Research, analytical, mediation, and conflict management skills
Strong written communication and software application skills
Bring regulatory analysis, complaint resolution, and stakeholder communication skills to FSRA’s Market Conduct team protecting consumers.
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