Job opportunity
Claims Services Customer Support Agent
Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs
Use clear communication and problem-solving skills to assist medical professionals and clients with electronic claims in Kingston.
As a Help Desk Agent in the Claims Services Branch, you will support Ontario’s health care system behind the scenes. This 12-month temporary assignment is open to all levels of experience and focuses on phone inquiries, claim assistance, and accurate information handling. You will identify solutions, refer complex issues when necessary, and manage several tasks while keeping communications easy to follow.
Key Responsibilities:
Record and respond to medical professionals’ phone inquiries
Guide clients through electronic claim submissions
Investigate complex claims and refer issues when needed
Maintain confidentiality of personal health information
Contribute to a team improving health services
Requirements:
Ability to find information and solve problems
Ability to stay organized while managing several tasks
Strong verbal and written communication skills
Ability to use basic math to check payments
Experience with office and internet applications
Bring customer service, basic mathematics, office technology, and sound judgment to Ontario’s claims support services in Kingston.
#J-18808-Ljbffr
Apply on source site As a Help Desk Agent in the Claims Services Branch, you will support Ontario’s health care system behind the scenes. This 12-month temporary assignment is open to all levels of experience and focuses on phone inquiries, claim assistance, and accurate information handling. You will identify solutions, refer complex issues when necessary, and manage several tasks while keeping communications easy to follow.
Key Responsibilities:
Record and respond to medical professionals’ phone inquiries
Guide clients through electronic claim submissions
Investigate complex claims and refer issues when needed
Maintain confidentiality of personal health information
Contribute to a team improving health services
Requirements:
Ability to find information and solve problems
Ability to stay organized while managing several tasks
Strong verbal and written communication skills
Ability to use basic math to check payments
Experience with office and internet applications
Bring customer service, basic mathematics, office technology, and sound judgment to Ontario’s claims support services in Kingston.
#J-18808-Ljbffr