Samsonite is seeking a D2C customer service liaison to act as the main contact between an external call center and our internal Ecommerce team in our Canada office in Stratford. You will research questions, assist with pricing maintenance, product setup and online accuracy, and support orders, payments, fraud monitoring, and reviews.
You will handle inquiries via email, phone, or portal, provide timely resolutions, and collaborate with Ecommerce Ops and Wholesale teams to improve the customer

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E‑Commerce & Customer Experience Coordinator