Support accessible living through customer care at Motion, coordinating mobility solutions and communications for Burnaby clients and healthcare practitioners.
This Customer Service Representative role serves clients, loved ones, and community healthcare practitioners. You will learn Motion’s products and services, including wheelchairs, walkers, and mobility scooters. The position combines relationship-building, client follow-up, order administration, and accurate coordination across store and warehouse teams.
Key Responsibilities:

Prioritize client comfort and attention
Respond helpfully by phone, email, and onsite
Coordinate timing, information, and expectations
Follow up on rental agreements and quotes
Collaborate with Service Technicians and Sales Consultants
Requirements:

Customer-facing or fast-paced office experience
Deadline-driven task prioritization skills
Interest in healthcare and personal mobility devices
Friendly, compassionate problem-solving approach
Ability to respond to urgent inquiries
Bring empathy, coordination, and problem-solving skills to Motion’s mobility and accessibility services in Burnaby, BC.

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Mobility Solutions Customer Care Representative