CX Strategy Activation Lead - Hybrid Toronto

Greater Toronto Airports Authority in Toronto, Ontario, seeks a Senior Representative, CX Strategy Activation, to embed customer-centric practices across the organization. Reporting to the Manager, Customer Experience and Insights, you will drive passenger-focused initiatives using insights, benchmarks and stakeholder partnerships to improve the traveller experience.
You will lead cross-functional teams, manage vendor relationships and support governance forums, with an emphasis on continuous

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