Coordinate home care scheduling in Edmonton using communication, problem-solving, and multitasking skills within a fully on-site contact center. Support clients, families, and care providers.
CBI Home Health seeks Care Access Representatives for full-time, 40-hour weekly schedules. You will manage direct-care staffing for Personal Support Workers, Health Care Aides, and Nurses. The work includes chats, calls, data entry, intake, scheduling requests, issue resolution, and continuity of care.
Key Responsibilities:

Use scheduling software to assign care providers accurately
Meet calls, chats, quality, and visit-scheduling KPIs
Communicate with clients, families, and care providers
Update scheduling databases, records, and care plans
Follow legislation, agreements, policies, and procedures
Requirements:

Minimum Grade 12 education
At least two years’ customer service, scheduling, or coordination experience
Microsoft Office and scheduling software proficiency
Keyboarding speed of 35–45 words per minute
Availability for rotating shifts Monday through Sunday
Bring organized scheduling, clear communication, and problem-solving skills to CBI Home Health’s Edmonton care access team.

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Care Access Representative Edmonton