Support People Corporation users on-site with bilingual technical troubleshooting, hardware configuration, and professional assistance at their physical workspaces. Communicate fluently in English and French.
As a Bilingual On-Site IT Support Analyst, you provide Tier 1 and Tier 2 resolution within the local IT infrastructure team. You address hardware, software, network, operating system, application, and access issues. Your work supports seamless user communication and service delivery.
Key Responsibilities:

Provide face-to-face Tier 1 and Tier 2 troubleshooting
Install, configure, test, and maintain workplace devices
Resolve Windows, macOS, application, and access issues
Track requests through ITSM systems and strict SLAs
Support Wi-Fi, Active Directory, and authentication resets
Requirements:

Native or near-native English and French fluency
One to three years of hands-on technical experience
Knowledge of Windows 10/11 and macOS
Understanding of Microsoft 365, Active Directory, and imaging utilities
Calm, helpful communication during critical systems downtime
Bring bilingual communication, desktop support expertise, and dependable troubleshooting to People Corporation’s on-site IT service team.

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